Things on your mind
What is Kachó?
The Label
Kachó is an artisan design studio based in Budapest, inspired by our rescue, Scotch. We specialize in refined canine essentials, bridging the gap between timeless silhouettes and responsible craft.
Our Craft
Each piece is meticulously handcrafted in our Budapest atelier using premium Italian vegetable-tanned leather and hardware sourced exclusively from European suppliers. By operating on a strictly made-to-order basis, we reject the environmental cost of overproduction—ensuring that every fragment of leather is already destined for a home.
Our Commitment
We believe in luxury that gives back. To support the community that inspired us, 10% of our net profits are donated to local shelters, aiding rescue animals in their search for a path home.
Our Philosophy
Designed for the discerning pair, Kachó prioritizes longevity over trends. We create for the years—because intentional design is the most meaningful way to respect our companions and our planet.
What does Kachó mean?
The Origin of Kachó
"Kachó" is the Papiamento word for dog—a tribute to the vibrant spirit of Aruba, Bonaire, and Curaçao. This creole language, a melodic blend of Portuguese, Spanish, and Dutch, reflects the rich cultural heritage that first captivated us.
Our connection to Curaçao is rooted in its warmth: a life lived in rhythm with nature and a deep appreciation for community. We carry this spirit into every piece we create in our Budapest studio. For us, Kachó is more than a name: it is a commitment to connection, intentional craft, and a profound respect for the world we share.
Where do you source materials?
At Kachó, high-quality materials, sustainability, and ethical working conditions are at the heart of what we do. We source all our materials within Europe and handcraft our products in Budapest, Hungary, where our label is based.
Our vegetable-tanned leather is sourced from Italy, a country renowned for its tradition of luxurious quality and exceptional craftsmanship. To complement this, we purchase our premium hardware locally in Hungary.
By keeping our supply chain close to home, we ensure:
- Exceptional product quality: Every detail meets the highest standards.
- Sustainability: Reduced environmental impact through local sourcing and shorter transportation.
- Ethical practices: Full oversight of working conditions in every step of production.
Choosing Kachó means supporting a brand that values quality, the environment, and ethical craftsmanship.
What is the best way to care for my Kachó essential?
Proper care ensures your Kachó leather essential stays beautiful and durable for years. Follow these simple steps to keep your vegetable-tanned leather collar and leash in top condition:
1. Regular Cleaning
- Wipe your accessory with a damp (not wet) cloth to remove dirt and dust.
- Avoid harsh chemicals or detergents, as these can damage the natural leather finish.
2. Nourish the Leather
- Apply a high-quality leather balm every few months to maintain suppleness and shine.
- Your Kachó accessory comes with a complimentary leather care kit, including a nourishing balm and a soft cotton cloth for easy maintenance.
3. Store in a Cool, Dry Place
- Keep your leather accessory away from direct sunlight and heat sources to prevent cracking or discoloration.
- Use the organic cotton dust bag included with your product to protect your collar and leash when not in use.
By following these care tips, your Kachó essential will age beautifully, accompanying your furry friend on countless adventures while preserving their quality and charm.
How do I find the right collar size for my dog?
To find the perfect collar size for your dog, follow these simple steps:
1. Measure Your Dog's Neck
- Use a soft measuring tape to measure the circumference of your dog's neck in centimeters (cm).
- Have your dog stand or sit calmly while you take the measurement to ensure accuracy.
- Make sure the tape measure is comfortably loose, allowing you to fit two fingers easily between the tape and your dog’s neck.
2. Adjust for Comfort
- For a secure and comfortable fit, add 1 - 2 cm to the measured neck circumference. This extra room ensures your dog can wear the collar comfortably without it being too tight.
By following these steps, you can ensure a well-fitting collar that provides comfort and safety for your furry companion.
My dog went swimming with their leather collar on. What should I do?
Leather can react to water, so it's best to avoid letting your dog swim with their leather collar on. However, if your collar gets wet, follow these simple steps to restore its beauty and durability:
1. Air Dry Thoroughly
- Gently remove the collar and pat off excess water with a clean, soft cloth.
- Avoid using heat sources, such as a hairdryer, as they can dry out the leather and cause cracking.
- Find a well-ventilated area at room temperature to air dry the collar naturally.
2. Reshape and Condition
- Once the collar is fully dry, gently massage the leather with your hands to soften and restore its natural suppleness.
- To smooth out any wrinkles, iron the collar carefully. Never iron directly on the leather—always place a clean towel between the iron and the collar. Set the iron to the lowest heat setting and only iron over the towel surface, not directly on the leather.
3. Nourish the Leather
- After reshaping, apply a high-quality leather balm to help restore moisture and maintain the leather’s softness.
- Each of our accessories arrives with our complimentary leather care kit, which includes a nourishing balm and a soft cotton cloth for easy maintenance.
By following these steps, your vegetable-tanned leather collar will remain in top condition, ready for many more adventures with your furry friend.
Do your prices include VAT?
Yes, all of our prices are displayed withVAT (Value Added Tax) included, so you can easily see the final price upfront. This ensures full transparency and helps you know exactly what you’ll pay before checkout.
Which countries does Kachó ship to?
We currently offer shipping to the European Union, United Kingdom, Switzerland, Norway and North America, including the United States and Canada.
For inquiries about international shipping to other countries, please feel free to contact us at contact@kachostudio.com
What are the shipping times and costs?
Complimentary shipping on orders over EUR 100.
Shipping Rates for Orders Under EUR 100
- European Union, United Kingdom, Switzerland & Norway: EUR 12
- North America: EUR 50
Shipping Times
- Europe: 2 - 5 business days
- North America: 8 - 14 business days
For any further questions or assistance, feel free to contact us contact@kachostudio.com
What if I want to return my item?
We want you and your companion to love your purchase. If the fit or feel isn’t perfect, we accept returns on all unused, original-condition items within 14 days of receiving your order.
Return Instructions
- To guarantee a smooth return process, please ensure the item is in its original condition, unworn, and undamaged.
- All original packaging should be included with your return.
Important Notes
- Custom orders (e.g., customized dog tags) are not eligible for return.
- Return shipping costs are the responsibility of the customer.
If you have any questions or need assistance with your return, please contact us at contact@kacho.eu. We’re happy to help!
What is meant by “original condition, unworn and undamaged, with all originalpackaging”?
To ensure a smooth return process, we kindly ask that you return your item in original condition, unworn, and undamaged, with all original packaging. Here's what that means:
- Original Condition: The item must be free from any wear or tear. It should not show signs of use, damage, or alterations.
- Unworn and Undamaged: The item should be unused and should not have any marks, scratches, or damage.
- Original Packaging: All packaging materials that protected your item when you received it, including the box, tags, and any other protective packaging, should be included in your return.
Unfortunately, we cannot accept returns for items that show any signs of use or do not include the original packaging.
Care
Crafted from nature's finest, our vegetable-tanned leather essentials are free from harmful chemicals and dyed with natural tannins. This special process leads to timeless beauty as it allows the leather to age gracefully, developing a beautiful patina that reflects your dog's journey.
While these collars are built to last, extended swims are best enjoyed without them. To preserve the natural beauty and longevity of the leather, we recommend removing the collar before water
play.
Here's how to keep your leather looking its best:
1. Regular Cleaning
- Wipe your accessory with a damp (not wet) cloth to remove dirt and dust.
- Avoid harsh chemicals or detergents, as these can damage the natural leather finish.
2. Nourish the Leather
- Apply a high-quality leather balm every few months to maintain suppleness and shine.
- Your Kachó accessory comes with a complimentary leather care kit, including a nourishing balm and a soft cotton cloth for easy maintenance.
3. Store in a Cool, Dry Place
- Keep your leather accessory away from direct sunlight and heat sources to prevent cracking or discoloration.
- Use the organic cotton dust bag included with your product to protect your collar and leash when not in use.
By following these care tips, your Kachó essential will age beautifully, accompanying your furry friend on countless adventures while preserving their quality and charm.
Return
Your satisfaction and that of your furry companion are our top priority. We want you to love your purchase. If for any reason you're not completely satisfied, you can return unused items within 14 days of receiving your order.
Return Instructions
- To guarantee a smooth return process, please ensure the item is in its original condition, unworn, and undamaged.
- All original packaging should be included with your return.
Important Notes
- Custom orders (e.g., customized dog tags) are not eligible for return.
- Return shipping costs are the responsibility of the customer.
If you have any questions or need assistance with your return, please contact us at contact@kachostudio.com. We’re happy to help!